Refund & Returns Policy

Refunds and returns vary based on fulfillment service:

These items are fulfilled by the artist and include Stump sculptures and stickers. Contact us directly to initiate a return.
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note commissions are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Customer is responsible for return shipping costs.
Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

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